kantorbolaPrivacy Policy

This page describes what we collect when you use kantorbola and how we keep that data protected. When you create an account, deposit funds, or place a bet, you share personal information with us—your name, email, phone number, payment details, and identity documents during verification. We take responsibility for securing this information, limiting who can access it, and being transparent about how we use it.

Our privacy practices are built around a simple rule: we collect only what we need to operate kantorbola securely and compliantly. We do not sell your data to third parties. We do not share your betting history with advertisers. We use your information to process your account, verify your identity, detect fraud, and comply with local law—nothing more.

If you have questions about your data after reading this policy, contact our support team via Live ChatWe respond to data-access requests, correction requests, and deletion requests in accordance with applicable law in your jurisdiction.

What We Collect and Why

We collect your data in stages. At registration, you provide an email, password, phone number, date of birth, and country of residence. We use this to create and secure your account. When you make your first deposit via DANA, e-wallet, mobile banking, or bank transfer, we collect the payment details you enter and the transaction record. After your first deposit, we request identity verification: a government-issued ID, proof of address (utility bill or bank statement), and a selfie holding your ID. This KYC step is required by anti-money-laundering laws and protects both you and kantorbola from fraud.

During gameplay, we record your betting history, game outcomes, account balance, and login activity. We use this data to detect unusual patterns (e.g., rapid deposits followed by large withdrawals) that may indicate account compromise or fraud. We also use it to calculate your eligibility for bonuses and to settle disputes if you report a discrepancy.

How Long We Keep Your Data

We retain your account data as long as your account is active. If you close your account, we keep your records for seven years to comply with financial regulations and to allow you to dispute a transaction if needed. After seven years, we anonymise or delete your data. If you request deletion before the seven-year window, we assess your request—if there are no outstanding disputes or regulatory holds, we honour it. KYC documents (ID scans, address proof) are encrypted and stored separately from your main account data, accessible only to our compliance team.

Payment information is never stored on our servers. When you deposit via local payment, online payment, e-wallet, or mobile banking from Jakarta, Surabaya, Bandung, Medan, or Semarang, your wallet credential is transmitted directly to the payment provider; we receive only a confirmation that the transaction succeeded. For bank transfers (local payment, online payment, e-wallet, mobile banking), we record the account holder name and last four digits of the account number, but not the full account number or pin.

Third Parties and Data Processors

We use third-party service providers to operate kantorbola. Our payment processor handles transaction routing and fraud detection. Our hosting provider stores our servers (which may be located outside your jurisdiction, typically in Singapore or Australia). Our identity verification partner (KYC processor) stores encrypted copies of your documents and performs automated face-matching to confirm your ID matches your selfie. All third parties sign strict data-protection contracts with us that prohibit them from using your data for their own purposes.

We may disclose your data if required by law—for example, if a court orders us to provide records related to an ongoing investigation, or if local financial regulators request information to verify our anti-money-laundering compliance. We will notify you of such requests unless the law forbids it. If you believe your data has been disclosed unlawfully, contact us immediately.

Your Rights and Choices

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact our support team via Live Chat or email. We verify your identity (usually by asking you to confirm your registered email and phone) before honouring access or deletion requests. We comply with data-protection laws in your jurisdiction; if you are in a jurisdiction with strong data-protection regulation, your rights may be broader.

You can update your email, phone number, and address within your kantorbola account settings anytime. If you want to permanently close your account and request data deletion, you must have no outstanding balance, pending bets, or unresolved disputes. We delete your account data after 30 days unless a regulatory requirement or open investigation prevents it.

Our privacy policy may be updated to reflect changes in law or our practices. We notify you of material changes via email at least 14 days before they take effect. Continued use of kantorbola after a policy update constitutes acceptance of the new policy. For the most current version, always check this page.